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Frequently Asked Questions About Ice Dam Removal Services

Ice dam removal from the roofs of homes, businesses, churches, and schools in the Twin Cities of Minneapolis and St. Paul, MN.Gopher Property Services frequently asked questions about removing ice dams from the roofs of homes and businesses in the Twin Cities area.

 

 

Are you Insured and Bonded?

We insured to $2,000,000 by Acuity Insurance and are bonded by Western Surety.

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How soon can you remove my ice dam?

We have a large fleet of equipment, including steam machines to safely remove ice dams from a roof like yours reducing the risk of damaging your structure.  We can often remove an ice dam from a roof the day of your call or the day after.   It is usually no more than two days before we can be to your property.  Please call our business number 612-331-3713 for a better idea of timing to get to your job.

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Do you have a minimum Charge?

Yes, We have a 2 hour minimum charge.  There is a large list of small details that need to be followed to get your job up an running and the ice removed from the roof of your home or business.  The same details need to be performed at the end of the removal to make sure we leave your property just as it was when we got there.  To do it correctly and to properly pay our qualified technicians, we need to charge a certain amount for our services.

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What does ice removal costs and how long does an average job take?

Ice dam removal usually takes between 2 to 4 hours.  The average cost for professional ice dam removal with a steam machine by a knowledgeable technician is between $500.00 and $750.00.

 

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Do you bill by the hour or in hourly increments?

We bill in 15 minute increments after the 2 hour minimum.  The billing starts once we arrange the removal strategy with the customer.   We start billing once we start connecting our ice dam removal steaming system to your property by water and electricity. 

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What should I do to prepare for your crews arrival?

Before we arrive to your house, in order to make our ice dam removal process move forward efficiently, we ask that you make sure the following things are ready:

  1. Make sure outside water connection is not frozen and is accessable by removing the snow in this area.
  2. Make sure the outside electrical outlet is in working order.
  3. Make sure you have shoveled all sidewalks around your house if possible.
  4. Make sure you have located your AC unit on the outside of your house so you can direct our technicians to be careful when removing ice in this area.
  5. Make sure all grills, yard furniture and flower pots have been removed from all working areas if possible.
  6. Make a list of questions you want to ask our technicians.
  7. They will bring all their own tools and ladders, so remove your tools from the work area if necessary.
     
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Can you remove ice dams if I am on vacation or at work?

Yes, we can provide you with the same service as if you were able to meet us.  We would ask for some preparation of your home before we get there and access to electric and water from the outside of your home.  It is always best to meet, but we understand the busy lives we all lead.

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Do we remove ice dams with steaming methods?

We only use steam to remove ice dams from your roof.   It is the safest and most efficient method for ice dam removal.  We do not use hammers or any sharp tools because this can damage your roofing shingles and also your aluminum gutters.

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Do we give free estimates?

We do, but we need some help from you.  We will ask that you either email or text pictures to our estimators so we can let you know the estimated costs involved in your removal.  We are not able to visit your site before the project is started because of the volume of calls we receive during these urgent times for service to all of our customers.  Our technicians can remove 10 to 15 feet of ice dams per hour with our steam machines.  Even though our estimate may not be an exact price, we will be able to give a close pricing to help you understand the costs involved in removing your ice dams.

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How do I pay?

You can pay through Paypal, with a check, credit card, or cash.  We prefer that all transactions be paid by PayPal, check, or cash.  We do accept Visa or Mastercard if you prefer to pay by credit card or debit card.  We do not charge a convience percentage fee like most of the completion does when accepting credit cards.

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Can you work with our insurance company?

Yes, we can work with your insurance company to negotiate your ice dam removal and any repairs.    We are very familiar with the process of the insurance industry.  In most cases, the insurance company will not pay for the ice dam removal. 

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Can I leave the ice dam there and let the sun and nature melt it?

You can choose to do nothing.  That may not the best decision.  If the ice dam builds, it may eventually cause water to leak into your house causing damage to walls and ceilings.  Some insurance companies will not pay the claim based on your lack do diligence to avoid the damage. 

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Can you remove ice dams from a cedar shake roof?

You definitely can remove ice dams from a cedar shake roof.  We just want to let you know that it takes about twice as long as a asphalt roof because the roof becomes very slippery for our technicians.  And, because the way cedar shake roofs are installed you can only steam in a downward direction all the time.  This process is slower.

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Do you offer discounts?

We offer Military/Veterans discounts as well as Seniors discounts for ice dam removal!  If we have a coupon discount in place at the time your job is to be completed that will be offered to you also.

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Will Ice dams come back during this winter season if it is removed?

Even if an ice dam is removed, if the conditions are right for another formation, it will come back.  Once the dam is removed, the best way to try to prevent another formation is to make sure the snow is always removed from the slope of the house.  This is a service we can offer you.

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How do I know if a contractor is truly using a steam machine and not a hot water pressure washer?

Just ask them one question when interviewing them over the phone.   “Does your machine have a squeezable trigger on the pressure nozzle at the end of your Pressure hose?”   If they say yes, it is a hot pressure washer.  You do not want to use this type of machine because it uses 70 percent more water to remove the ice dam.  The more water used, the higher probability it may cause damage to the inside of your house. 

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How effective are roof rakes?

They are very effective.   If there is snow on your roof or even the bottom 4 feet of your roof, ice dams have a much lower percentage of forming.  The trade off is, you may damage your roof.  Be very carful when using roof rakes.

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Do you shovel snow?

We offer a snow shoveling service.  You can schedule this to happen every time is snows or you can use us on an on call basis.  It is up to you.  We charge $90.00 per hour to remove snow from your roof and clean up the sidewalks below once we are done.

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We've always been satisfied...

Gopher Snow and Ice provides Ice Dam Removal for homes and businesses as well as commercial snow plowing throughout the Minnesota Twin Cities area of Minneapolis and St. Paul.LP Gas would like to recommend Gopher to anyone looking for a new snow plow company to take care of their needs.  We have always been satisfied.

John, LP Gas, Minneapolis, MN

 

Gopher Property Services is pleased to offer professional ice dam removal and snowplowing services to homes and businesses in...

Duluth, Minneapolis, St. Paul, South St Paul, South Minneapolis, North Minneapolis. Edina, Mendota, Mendota Heights, Richfield, Bloomington, Burnsville, Lakeville, chaska, Chanhassan, Greenhaven, Eden Prairie, Minnetonka, Excelsior, St Louis Park, Plymouth, Golden Valley, Brooklyn Park, Brooklyn Center, Maple Grove, Elk River, Nowthen, Ramsey,Blaine, Orono, Champlin Park, Anoka, Coon Rapids, Fridley, Spring lake Park, Arden Hills, Roseville, Shoreview, Forest lake, Stillwater, Pine City, North Branch, Cambridge, Mora, East Bethel, Rush City, North Oaks, White Bear Lake, Little Canada, Montemedi, White Bear Township, Maplewood, West St. Paul, Cottage Crove, Inver Grove Heights, Eagan, Woodbury, Twin Cities, Lino Lakes, Chisago Lakes, Wyoming, Stacy, Rockford, Delano, Hanover, Greenfield, Minnetrista, Maple Plain, Hastings, Mound, Victoria, Medina, Wayzata, Osseo, Hopkins, Shorewood, Shakopee, Savage, Farmington, Rosemount, North St Paul, Lake Elmo, Columbus, Scandia, Circle Pines, Lexington, Moundview, Andover, Ham Lake, new Brighton, Anoka, Champlin, Roger, Corcoran, Rochester, Dellwood, Dassel, Mendota Heights, Hermantown, Centerville, and Princeton.